Robocall software is a sophisticated software that places a separate call on the receiver’s behalf – usually to a call center in another country. In this way, the robocall software bridges the two call segments. In addition, it will identify spam numbers and block them, thereby reducing the chance of receiving unwanted calls. But how does it do this? Read on to discover how it works and how it can improve your business.
Identifying suspicious call patterns
Robocalls can be a nuisance. So it’s important to know what to do when you receive a suspicious call. The call can be classified as spam if the phone service provider has labeled the company or person behind it. Search for a unique stamp, like spam or ‘phishing,’ on the number to identify spam calls.
The FCC recently created a task force to address robocalls and directed the major phone providers to provide robocall mitigation services. In addition, several companies, including AT&T, are working with the FCC to develop rules to combat robocall fraud. For the time being, the FCC is still evaluating the new rules. However, one thing is clear: companies must take a proactive approach to combat the problem.
The FTC and FCC are working to protect consumers from robocalls and prank calls. But until then, there is no way to stop robocalls from fooling consumers and Caller-ID systems. But you can prevent robocalls by setting up a verification system. And you can also use a call-blocking app to block suspicious numbers. These apps are designed to look for call patterns and identify suspicious numbers.
Blocking calls from known spam numbers
You can block calls from known spam numbers by installing a third-party app, but that’s optional. Fortunately, iOS checks the caller’s number against a list of available spam numbers before allowing it. It also displays a label that tells you the number is a spammer. While some telemarketers and politicians have the right to make calls, you’ll need to block calls from known spam numbers to protect yourself. Some call blocking services are free, while others require paying a small fee. The National Do Not Call Registry is a database that telemarketers and other invasive companies should avoid calling. Unlike the FTC, these spammers don’t care if you’re on the Registry.
Fortunately, a few popular applications can help you block spam calls. For example, AT&T offers its Call Protect app, which can block known spam numbers for a monthly fee. Its basic version is free, and it features unknown call blocking and nuisance call alerts. For an additional fee, you can opt for the Call Protect Plus version, which adds caller ID and nuisance call controls.
Identifying unauthorized use of phone numbers
The problem with phone numbers is that they can be found just about anywhere, thanks to data breaches. For example, hackers can use cell phone numbers they see floating around the Internet or in the garbage to impersonate the target customer. If the target phone carrier cannot distinguish between these two groups, hackers can impersonate the target by posing as them when they call the carrier’s customer service line. Hackers then ask for the target’s date of birth and address and request that they port the number out.
